Shipping policy

At Avelia, we are committed to delivering your order as quickly as possible. Here is everything you need to know about our shipping process.

1. Order Processing All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery Times Once shipped, your order is generally delivered within 7 to 15 business days depending on your country of residence in Europe. These timeframes are estimates and may vary depending on carriers and customs.

3. Order Tracking As soon as your package is shipped, you will receive a confirmation email containing a tracking number allowing you to track your order in real time.

4. Delivery Zones We currently deliver throughout the European Union. If your country is not available at checkout, feel free to contact us at [your contact email].

5. Shipping Costs Shipping costs are automatically calculated at checkout based on your delivery address. Free shipping may be available from a certain order amount.

6. Delays and Delivery Issues Avelia cannot be held responsible for delays caused by carriers, customs, or exceptional events. In case of a problem, contact us at [your contact email] and we will do our best to assist you.